Replacement Policy

Last updated: October 2026

Replacement, not routine returns

RisingKidz is a replacement-first store. We do not offer routine change-of-mind returns. If an eligible item reaches you damaged, defective, wrong or missing, we'll make it right with a free replacement— reported within 7 days of delivery.

What's eligible for replacement

• Item arrived damaged or defective
• You received the wrong item, size or colour (different from what you ordered)
• An item was missing from your parcel

Report eligible issues within 7 days of delivery with a clear photo of the item and packaging, keeping the item unused, unwashed and with its original tags.

What's not covered

• Change of mind — we don't accept returns simply because you no longer want the item.
• Size or fit preference — please use the size chart on each product page before ordering. A size replacement may be offered subject to stock and the conditions above, but is not automatic.
• Items without original tags/packaging, or that have been used, washed or altered.
• Innerwear and swimwear, which cannot be replaced once opened, for hygiene reasons.

How to request a replacement

1. Go to My Account → Orders and select the order
2. Click “Request Replacement” and choose your reason
3. Upload a clear photo of the item and packaging
4. Once approved, we arrange a free pickup and dispatch the replacement

Replacements are subject to stock availability. If the same item is out of stock, we'll offer a suitable alternative or a refund.

Refunds

Where a replacement isn't possible, or where a refund is required for a defective, incorrect or non-compliant product, we will issue a refund:

• Prepaid orders: refunded to the original payment method within 5–7 business days
• COD orders: refunded to your bank account within 5–7 business days

Your rights

Nothing in this policy limits the remedies you are entitled to under applicable Indian consumer-protection law for products that are defective, damaged, spurious, misdescribed or otherwise non-compliant.

Damaged or wrong item?

Contact us within 48 hours of delivery with photos at customersupport@risingkidz.com and we'll arrange a free pickup and replacement right away.