Frequently Asked Questions
How do I place an order?
Browse our collection, select your size and colour, add to cart, and proceed to checkout. You can pay via UPI, credit/debit cards, net banking, wallets, or cash on delivery.
What payment methods do you accept?
We accept all major payment methods: UPI (GPay, PhonePe, Paytm), credit/debit cards (Visa, Mastercard, RuPay, Amex), net banking, digital wallets, and Cash on Delivery (COD).
How long will delivery take?
Metro cities: 2-4 business days. Tier 2 cities: 4-6 business days. Remote areas: 6-10 business days. Orders placed before 2 PM IST are typically dispatched the same day.
Is shipping free?
Yes! Shipping is free on all prepaid orders above ₹999. For orders below ₹999, a flat ₹79 shipping charge applies.
What is your replacement policy?
RisingKidz is replacement-first — we don't offer routine change-of-mind returns. If an item reaches you damaged, defective, wrong or missing, raise a replacement request within 7 days from My Account → Orders → Request Replacement (with a photo). Once approved we arrange a free pickup and dispatch the replacement, subject to stock. Where a replacement isn't possible, or for a defective/incorrect item, we issue a refund within 5-7 business days. See our Replacement Policy for full details.
Are your products safe for children?
We choose fabrics and finishes with children's comfort in mind. The material composition and any applicable care or compliance details for a specific product are listed on its product page — please check the item you're interested in.
How do I track my order?
Visit our Track Order page and enter your order number. You'll also receive order and shipping updates by email.
Can I change my order after placing it?
You can cancel and re-order before the item is shipped. Modifications to existing orders are not supported at this time.
What payment methods do you accept?
You can pay securely online via UPI, credit/debit cards, and net banking. Payment is processed on our checkout page — we never ask for card details over email or chat.
How do I contact customer support?
Email us at customercare@risingkidz.com or chat with us on the website (Mon-Sat, 10 AM - 6 PM IST). See our Contact Us page for more.